House Rules
– Check-in times are from 3pm-7pm and any check-in after or before that would need to be scheduled with us at least 24hrs in advance to be able to be accommodated with our staff.
– The wifi provided is through a cellular jetpack service and while it does have an unlimited data service, it is only high speed up to 22 gigabytes per month and then the speeds are severely reduced for the remainder of the month. For this reason, to make sure all guests have access to decent internet speeds, it is only intended for basic internet access, NOT streaming video or using massive amounts of data.
– No open flames or heat-producing devices (hair dryers permitted).
– No smoking anywhere on the tiki.
– Life jackets and throwable device are to be use for emergencies only, not for swimming.
– No fishing from the tiki.
– Other vessels (such as jet skis and powerboats) shall not to be brought to this boat. Kayaks and paddle boards are permitted.
– No pets or other animals are permitted on the tiki.
– Please note, you can only flush small amounts of toilet paper down the toilet. Also, nothing except the special fast-dissolving toilet paper that is supplied can be flushed down the toilet, all other items must be put into the trash. If you clog the toilet because of too much paper or items that are not to be flushed, you will be charged a $100 fee or the cost of its repair, which can cost as much as $500. When it comes to the question of whether or not you can flush an item down the toilet, remember this: “When in doubt, throw it out (in the trash can)”.
Make sure you do not track sand inside as it will scratch up the hardwood floor and you will be charged for its repair. Do not wear shoes inside. Any damage caused to the floor will be documented and you will be charged to repair it.
– Any stained, damaged or missing items will be charged to you.
– Boats can be dangerous, even when sitting at anchor, so be sure to read and adhere to all directions and warnings on posted signs. By booking your stay, you assume all responsibility, risk and liability for your health and safety.
– In the event of any technical issue you may encounter during your stay, such as with the generator, hvac, plumbing system, etc., you agree to allow us an opportunity to resolve it prior to canceling your reservation. Furthermore, due to the remote location of the unit and time needed to coordinate a technician, you agree to a reasonable response time (not repair time) of less than 2 hours and accept that the service times are only between 9:00 am and 9:00 pm. Any issues that occur outside of these time will have to wait and be addressed the following morning. Before calling for a contractor, we will attempt to resolve the issue with you through messaging or by phone. Emergency service calls are very expensive and if it is determined that the call was made for an issue caused by user error, neglect or misuse, you will be responsible for the cost of the emergency service call.
– We strive to maintain a good relationship with Ship 2 Shore as we rely on the unique services they provide, beyond the water shuttle, including fuel and water delivery as well as mobile maintenance. For this reason, we require our guests treat their staff with respect and courtesy, as your behavior directly reflects upon us. Violence, threats, vulgarity, harassment (sexual or otherwise) or blatant rudeness by our guests towards their staff, or other individuals at their marina location, including the restaurant, will not be tolerated. While a quick statement made in frustration or a simple personality conflict will generally be overlooked, any behavior serious enough to warrant a written complaint against you will result in the termination of your reservation, without refund. Please conduct yourselves in an appropriate and professional manner.
– This listing is classified as a “Bareboat Charter”, however, under the terms and pricing of this listing, in-motion operation of the boat is not included. You will be required to complete a boat rental agreement to be able to check in. This agreement is fully digital and will be sent to the email address provided when you booked.
– Violations of any of these rules will incur a $250 fee, per item or occurrence.
Security Deposit
A pre-authorization of $200 is held 1 day before arrival and voided on 5 days after departure, provided there are no claims against the deposit. Claims will be brought against the amount for situations including, but not limited to, physical damage to the property or contents, missing items, additional cleaning services and unpaid shuttle transportation charges.
Cancellation Policy
In the event of situations such as hurricanes, tropical storms, water shuttle closures or other local issues, your reservation will be cancelled and a full refund issued. Cancellations are not made for regular weather such as thunderstorms, wind, cloudy days etc.
If you need to cancel for any other reason, you can receive a 50% refund when cancelling up to 30 days prior to the date of check-in and a 0% refund less than 30 days.
The Transaction Fee amount is a non-refundable charge.
If you need to cancel your reservation, send us an email request to [email protected].
Reservation Modification Policy
Changes to existing reservation dates are regarded as cancellation/rebooking so the cancellation policy will apply. If you need to modify your dates, send us an email request to [email protected].